1. Who am I actually buying the item from?
The item is being sold by the listing entity. HorseJockey.com acts only as a clearing house for the given institution, or individual. All financial transactions should be completed through the listing seller.

2. How can I bid?
Perform a search by clicking the Buy an Item link to your left. Find an item on which you wish to bid. If you are not logged in, you will be required to login before you bid.

3. Is the seller required to take the highest bid?
No, the seller can refuse a bid if it doesn't meet the reserve price, or if the seller feels one of the other bids is more suitable for his item.

4. What about my personal information. Who knows I am bidding?
Bidders cannot access other bidders' information. A seller can only see basic information about a bidder, including username, name, city and state, email address and phone number. A bidder can only view the username and email address of the seller. Once a bid is awarded, both the buyer and seller will receive information about each other.

5. What fees does HorseJockey.com require?
A seller pays a listing fee, based on the item reserve. There's no cost to register or bid.

6. Am I obligated if I bid?
In some states you are legally obligated to buy if the seller accepts your bid and has not misrepresented the sale item. Unless otherwise stated a successful bidder buys an item at the seller's location and is responsible for any transportation cost to the bidder's location. Seven (7) days is considered the normal time allowed for the bidder to complete the transaction.

7. Can I change my pasword?
Yes. You may login to the site and change any of your user information, with the exception of your username.

8. Can I make an offer to the seller?
Sellers should always request that any offer be made as a bid on HorseJockey.com. There is no charge to the bidder, and this ensures the effectiveness of the auction process.

9. Why do my pictures load slow?
If you load pictures that are bigger than the ones on the site the system will reduce them to fit, but they will load slowly. Try to reduce your photos to the approximate size that they will appear on the site. Currently, the main photo will be 250 pixels wide, while the secondary photo will appear at 125 pixels wide.

10. I'm having technical problems with the site. What should I do?
If you are experiencing problems on HorseJockey.com, do not hesitate to contact us at . We would be happy to assist you in every way possible. In your email, please provide us with the platform of computer you are using (most likely either Windows or Macintosh operating system), the type of browser you are using (most likely either Internet Explorer or Netscape Navigator or Communicator) and the browser version you are using. In Internet Explorer, you can determine your browser version by clicking the Help link, then clicking the About Internet Explorer link. In Netscape, click on the Help link, then click on the About Navigator or About Communicator link.

11. I'm receiving emails from HorseJockey.com about news and hints. What are these?
Occasionally we will send out information for our valued users to help make their experience at HorseJockey.com as fulfilling as possible. If you would like to stop receiving these emails, please go into your account information and uncheck the box next to the statement "Yes, I would like to receive HorseJockey.com email updates."

12. The seller of an item is telling me I have to send money before I will receive the item. Is this true?
Use your best judgment when dealing with buyers. HorseJockey.com provides only a venue to sell equine-related items, and has no control over the quality of the items listed, nor does HorseJockey.com attest to the truth or accuracy of the listings or the ability of the Buyer to complete the transaction. If you feel a buyer is practicing misleading tactics, please contact us at .